Analytics Services Manager NEW

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

Invoca is seeking a Analytics Services Manager to join our Customer Success Team. As our Analytics Services Manager, you will be primarily responsible for creating and helping to  present meaningful and actionable insights to key Invoca customers in order to help them realize the value of their data. You will be working with large data sets, transforming the data, mining for insights and then helping to create compelling customer presentations. You will also be working cross functionally with teams such as Customer Success Management, Technical Account Management and Data Science. 

Insights Delivery and Analytics Consulting:

• Draw on strong analytics knowledge to organize large data sets and create meaningful insight driven presentations for Invoca customers, involving:
• Complete analysis for customers, and provide them with quantifiable insights and recommendations to help improve their business issues and goals
• Create visualization of data and trends
• Data extraction, transformation, and model building


• Provide support for customer-facing review meetings or enable CSMs to present phone call analytics data in Invoca’s proprietary dashboards
• Complete reporting requests for customers, including but not limited to
• Scoping out and completing new or custom reports for CSMs to present in executive business review meetings (EBR)
• Identifying interesting insights and trends in reporting

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